Terms and Conditions

Effective Date: August 26, 2026

Welcome to Primal Headlight Restoration. By accessing our website or booking our mobile headlight restoration services, you agree to comply with and be bound by the following terms and conditions.

Services Provided

We provide mobile headlight restoration services, which include removing oxidation, yellowing, and haziness from plastic headlight lenses and applying a protective coating.

Customer Requirements & Safety

Because we operate a 100% mobile service, customers must provide:

• A safe, legal, and flat parking space (such as a private driveway or designated parking lot space) where our technicians can work on the vehicle.

• Permission from the property owner if the service is being performed at a workplace or apartment complex.

Cancellations & Rescheduling

We understand that plans change. We kindly request at least 24 hours' notice if you need to cancel or reschedule your mobile appointment. Because we operate outdoors, we reserve the right to reschedule appointments due to severe weather (such as heavy rain or high winds) to protect the quality of the coating application.

Payment Terms

Payment is due immediately upon the successful completion of the restoration service. We accept Cash and Most Major Credit Cards.

Limitation of Liability

Our restoration process significantly improves lens clarity and nighttime visibility. However, we cannot fix internal headlight moisture, electrical or bulb failures, or deep physical cracks/gouges inside the plastic lens housing itself.

SMS Terms & Conditions

Primal Headlight Restoration sends text messages to customers to provide appointment reminders, scheduling updates, and general customer care responses.

Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

Help: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance.

Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your appointments and interactions.